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Troubleshooting - Vitality Smartcable & App

Please read over the entire Vitality Smartcable & App Troubleshooting list before contacting support. If you can't find a solution to your problem, email our support team at support@nemechektech.com.

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PROBLEM:

Vitality user interface screen is not activated when the Smartcable is plugged into phone.

TRY THIS:

Delete and re-install the OHA app. Occasionally updates in other apps that access the charging port can interfere with the phone properly recognizing the Smartcable.

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PROBLEM:

The Vitality screen has been replaced with other screens from the OHA app.

TRY THIS:

1. Swipe the OHA screen to the left and the Vitality screen should appear.

2. If not try deleting and re-installing the OHA app.

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PROBLEM:

I cannot feel any electrical pulsations even after I have increased the voltage to 100V.

TRY THIS:

1. Make sure the Smartcable is powered on. When active, the time will be counting down and the yellow and green lines will be oscillating.

2. Be sure to wipe your ear and the contact surface of the ear clip with a moist alcohol swab before each use. The oil on these surfaces can block the conduction of electricity. Some inexpensive brands of alcohol swabs have little alcohol on them and do not remove the oil effectively.

3. Replace the ear clip every 3 months. Carbon-rubber electrodes may lose their conductivity over time. Discard the ear clip if its contact surface becomes cracked, worn or if the electrode face loses its sheen.

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PROBLEM:

After plugging in the Smartcable, the installing arrow does not stop rotating and the Vitality user interface screen does not appear.

TRY THIS:

1. Make sure the Smartcable is fully inserted into the phone’s charging port.

2. Try deleting and re-installing the OHA app.

3. Installing the OHA app and running the Smartcable on another phone can help you determine if the problem might be in your phone’s charging port.

4. If it still does not operate correctly, the cable might be damaged. Contact support@nemechektech.com.

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PROBLEM:

The Smartcable does not fit the charging port on my Android phone.

TRY THIS:

The Smartcable has a built-in micro-USB male plug. Some Android phones require a USB-C male plug. Use the micro-USB to USB-C adapter that was included with your purchase of the Vitality Smartcable.

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